Trust isn't built overnight, and it can't be faked. When customers decide to book a home service through an app, they're not just checking a price — they're asking whether it's safe, whether the person who arrives will be professional, and whether they have recourse if something goes wrong. Unlimited Gig is designed so every step reinforces confidence, from the moment a customer signs up to after the job is finished.

Screening Process

How Every Provider Gets Approved

Before any service provider can accept a booking, they go through a multi-step approval process designed to protect customers.

1

🪪 Identity Verification

Every provider verifies their identity using government-issued documentation. This creates accountability and confirms you're dealing with a real person, not an anonymous account.

2

📋 Background Screening

Providers undergo background checks appropriate to their trade category. This process is designed to identify any concerns that might affect customer safety.

3

🎓 Skills & Qualifications

Relevant work experience and professional qualifications are reviewed and confirmed for each service category. Plumbers, electricians, and specialists in regulated trades provide proof of their credentials.

4

📸 Profile Review

Every profile is manually reviewed by our team. We check photos, certifications, and work history to ensure consistency and professionalism before approval.

5

📊 Ongoing Monitoring

After approval, provider ratings are monitored continuously. Consistent low ratings or customer complaints trigger reviews and possible removal from the platform.

"The fact that I could see the provider's name, photo, qualifications, and real customer reviews before booking made me feel in control of my own safety decision."
Ratings System

How Transparent Ratings Work

Every rating is real, verified, and tied to an actual completed job. This keeps providers honest and customers informed.

⭐ Customer-Only Reviews

Only customers who've actually booked and completed a job can leave a rating. Fake reviews, paid testimonials, and manipulation aren't possible.

💬 Detailed Feedback

Reviews aren't just star ratings. Customers describe what happened, share photos of completed work, and provide context that helps other customers decide.

🔍 Full Visibility

You see every review, including critical ones. No filtering or hiding. A provider with mixed reviews is presented honestly alongside perfect track records.

📈 Work History

Browse a provider's completed jobs, see photos of their work, and understand their experience level before you commit to a booking.

Payment Protection

Secure Payment from Start to Finish

Your payment information is encrypted and processed only after you've confirmed the job is complete.

🔐 Encrypted Payment Data

Card details are encrypted using industry-standard security and never stored in plain text. Payment processing uses secure, certified payment gateways.

⏸️ Funds Held Until Completion

Payment isn't taken immediately. Your card is authorized when you book, but funds are only charged after you confirm the job is done to your satisfaction.

✅ Completion Confirmation

You control when payment is released. Review the work, take photos, and confirm everything meets your expectations before the provider gets paid.

🆘 Dispute Resolution

If there's a disagreement about payment, our support team can hold funds in dispute, review evidence, and make a fair decision based on the facts.

Support System

Built-In Support & Mediation

If something doesn't go as planned, you're not left to sort it out alone.

🕐 24/7 Support Access
Our support team is available around the clock to answer questions, review issues, and step in if disputes arise between customers and providers.
💬 In-App Messaging
All communication stays within the app. There's a complete record of conversations, photos, and agreements that our team can review if needed.
⚖️ Fair Mediation
If a dispute arises, our team reviews the evidence, listens to both sides, and makes a fair judgment. Refunds are issued when appropriate.
Protection

What Happens If Something Goes Wrong

Guarantees are only meaningful if they're enforced. Here's what actual protection looks like on Unlimited Gig.

🚨 Raise an Issue Easily

If the work isn't finished as agreed, you can flag it in the app immediately. No need to call or email separately — it's all documented in one place.

📷 Evidence & Documentation

You can attach photos, screenshots, and notes to your complaint. This evidence helps our team understand exactly what happened.

👥 Two-Sided Review

Both you and the provider can explain your side. Our team considers the full context before making a decision, not just the first complaint.

💰 Refunds & Resolution

If the work wasn't done properly or didn't match the booking description, refunds are issued. We also track patterns to prevent repeated problems from the same provider.